FAQ

Frequently Asked Questions (FAQ)

Q. How do I purchase my order on the site?

To place an order:

1. Click the “Add to cart” button on the products you wish to purchase.
2. Click “Continue Shopping” to add more products or “Checkout” to proceed to payment.
3. Log in to your account with your Username and Password. If you don’t have an account, register one before proceeding.
4. Confirm your shipping address on the “Shipping Address” page and click “Next”.
5. Select your shipping method and click “Next”.
6. Choose your payment method and click “Next”.
7. Reconfirm your billing details, agree to the terms and conditions, and click “Confirm Order” to complete the purchase.

Q. What are the payment methods available?

Bebee uses the Fiuu Payment Gateway, which supports a wide variety of payment methods, including:

1. Card Payment:

• Visa
• Mastercard

2. Online Banking (FPX):

• Supported Banks:
  • CIMB Bank
  • Maybank
  • RHB Bank
  • Public Bank
  • HSBC
  • OCBC
  • Affin Bank
  • Alliance Bank
  • AmBank
  • Bank Rakyat
  • Bank Islam
  • Bank Muamalat
  • UOB
  • Standard Chartered

3. E-Wallets and QR Payment:

• GrabPay
• Touch ‘n Go eWallet
• Boost
• DuitNow QR
• ShopeePay
• MAE by Maybank
• WeChat Pay
• Alipay

4. Direct Bank Transfer:

• Bank: CIMB Bank
• Account Name: Bebee Sdn Bhd
• Account No.: 8605518305

For direct bank transfer payments, customers are encouraged to upload a screenshot of the payment receipt (containing the following details):

• Bank Name
• Date and Time of Transfer
• Total Payment Amount
• Banking Reference No.

Please upload the receipt or send it via email to [email protected]. Orders will only be processed once we verify the payment receipt.

Q. How can I change my account details or shipping address?

Log in to your account → Go to “Account Maintenance” → Edit your personal information and shipping address.

Q. I forgot my password. What should I do?

1. Click “Lost Password?” on the login page.
2. Enter the email address used to register your account.
3. Check your email for a verification token.
4. Use the token to reset and create a new password.

Q. Can I cancel an existing order?

Yes, orders can be canceled if they are still in Pending status.

1. Send an email to [email protected] with the subject line: “Request to Cancel Order”.
2. Include your order details in the email.

Orders that have been shipped or are in transit cannot be canceled.

Q. What is the transaction currency?

All transactions are processed in Malaysian Ringgit (MYR).

Q. How long does delivery take?

Delivery typically takes 3–7 business days. However, delivery times may vary based on location.

Q. I still have questions. What should I do?

If you have additional questions, please contact us at:

• Email: [email protected]
• Phone: 601131477226

Our customer support team will be happy to assist you.